Here’s why I care about all this checking so much.
If you don’t do it properly, it’s bad for your brand, even when the problem genuinely isn’t your fault. It doesn’t matter. You’re the one left holding it. That customer is going to think of you every single time they open that door from now on. You’re in their life now, whether you like it or not.
And a lot of the time, they’ll start withholding payment over it, for a reason they really shouldn’t be. But they will. That’s the can of worms you open up the moment you skip a proper check.
I get stressed out over this. It’s happened before with one of my own employees not checking things properly. You can tell they didn’t check, you can tell they’re kind of evading the issue when it comes up, but at the end of the day it’s not their problem anymore, it’s mine. I’m the one left carrying the extra stress. And all of it comes back to one simple check, and a bit of communication.
This matters especially with glass sliding doors. They can be temperamental. Wheels wear out over time. Houses move. Doors go out of level. There are so many different factors at play with these things, and you really do need to check them properly, every time.
That’s all four parts done. Want me to bundle them into one file, or leave them separate?