Most people outside the glazing industry don’t realise that by the time a glazier arrives to install your glass, a large portion of the job has already happened behind the scenes.

For custom dog door installations, we first need to attend site and complete a final measure. This isn’t just a “quick quote.” Measuring is part of the manufacturing component of the job. We assess the opening, glass type, safety requirements, sizing, clearances, hardware placement, and installation method before anything can even be ordered.

Once measured, the glass is custom made specifically for that customer.

Glass is not cheap.

Dog door glass often involves custom toughened safety glass, machining, handling, transport, ordering materials, and workshop allocation. By the time the installation date arrives, much of the deposit has already been committed to materials, labour, and production costs.

That’s why deposits are a standard and important part of the glazing trade.

A deposit also protects the business from cancellation risk. While cancellations are rare, if multiple customers changed their minds after custom glass had already been manufactured, the glazier could be left holding thousands of dollars worth of custom-made products that may not be reusable for another job.

Deposits help ensure:

• Materials can be ordered
• Production can begin
• Installation schedules can be locked in
• Tradesmen can allocate time correctly
• The business remains financially stable while work is underway

The remaining balance is generally due upon completion because by the end of the install, most of the costs of the project have already been absorbed into the job.

In simple terms:
The deposit isn’t “extra.”

It’s what allows the job to happen in the first place.